<section class="invoice"> <div class="row"> <div class="col-12 text-center" style="text-align: center;"> <p style="font-weight: bold;"> 2024-2025 EĞİTİM-ÖĞRETİM YILI .......................................................................... <br> GÜZELLIK HIZMETLERI ALANI 11. SINIF MÜŞTERI İLIŞKILERI YÖNETIMI DERSİ ÜNİTELENDİRİLMİŞ YILLIK PLANI </p> </div> <div class="col-12 table-responsive" style="font-size:10px;"> <table width="100%" style="border:none;margin-bottom:20px;"> <thead> <tr > <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; " >Ay</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Hafta</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Saat</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Ünite</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Konu</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Kazanım</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Açıklama</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Teknik</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Araç</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Ölçme</th> <th style="text-align:left; vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Etkinlik</th> </tr> </thead> <tbody> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EYLÜL </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 09-13 Eylül </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">ÖĞRENME BİRİMİ: MÜŞTERİ ÖZELLİKLERİ 1.1.MÜŞTERİ DAVRANIŞLARI 1.1.1.Müşterinin demografik yapısı </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri, gözlem, soru-cevap, uygulama, bireysel öğretim. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar, yazıcı/tarayıcı, internet bağlantısı </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 15 Temmuz Demokrasi ve Millî Birlik Günü</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EYLÜL </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 16-20 Eylül </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.2.Müşterilerle görüşme yöntemleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Gaziler Günü (19 Eylül), İlköğretim Haftası</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EYLÜL </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 23-27 Eylül </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.3.Müşteri profili </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EKİM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 30 Eylül- 04 Ekim </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.4.Tüketici davranışına ait özellikler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Hayvanları Koruma Günü (4 Ekim)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EKİM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 07-11 Ekim </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.4.Tüketici davranışına ait özellikler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EKİM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 14-18 Ekim </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.4.Tüketici davranışına ait özellikler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EKİM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 21-25 Ekim </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.5.Tüketici davranışının farklı roller ile ilgileri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> EKİM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 28 Ekim- 01 Kasım </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.1.5.Tüketici davranışının farklı roller ile ilgileri 1.Dönem 1.Sınav </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri davranışlarını açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">29 Ekim Cumhuriyet Bayramı</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> KASIM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 04-08 Kasım </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.MÜŞTERİ TALEPLERİ 1.2.1. Müşterinin farklı yönleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Atatürk Haftası</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> KASIM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 11-15 Kasım </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">ARA TATİL (11-15 KASIM)</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> ARA TATİL (11-15 KASIM) </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> KASIM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 18-22 Kasım </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.2. İnsan ilişkileri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri, gözlem, soru-cevap, uygulama, bireysel öğretim. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> KASIM </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 25-29 Kasım </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.3. Müşteri memnuniyetine katkı yapan faktörler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Öğretmenler Günü (24 Kasım)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ARALIK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 02-06 Aralık </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.3. Müşteri memnuniyetine katkı yapan faktörler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Dünya Engelliler Günü (3 Aralık)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ARALIK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 09-13 Aralık </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.4. Müşteri ihtiyaç ve beklentileri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ARALIK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 16-20 Aralık </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.4. Müşteri ihtiyaç ve beklentileri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ARALIK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 23-27 Aralık </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.5. Müşteri değeri yaratılması </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Mehmet Akif Ersoy’u Anma Haftası</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> OCAK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 30 Aralık- 03 Ocak </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">1.2.5. Müşteri değeri yaratılması 1.Dönem 2.Sınav </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri taleplerini tespit eder. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> OCAK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 06-10 Ocak </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">ÖĞRENME BİRİMİ: MÜŞTERİ MEMNUNİYETİ 1.MÜŞTERİ İLE ETKİN İLETİŞİM 2.1.1.Müşterilerle görüşme yöntemleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri ile etkin iletişim kurar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> OCAK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 13-17 Ocak </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.1.1.Müşterilerle görüşme yöntemleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri ile etkin iletişim kurar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> OCAK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 20-24 Ocak </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">YARI YIL TATİLİ (20 OCAK - 3 ŞUBAT)</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> YARI YIL TATİLİ (20 OCAK - 3 ŞUBAT) </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> OCAK </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 27-31 Ocak </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">YARI YIL TATİLİ (20 OCAK - 3 ŞUBAT)</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> YARI YIL TATİLİ (20 OCAK - 3 ŞUBAT) </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ŞUBAT </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 03-07 Şubat </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.1.1.Müşterilerle görüşme yöntemleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri ile etkin iletişim kurar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri, gözlem, soru-cevap, uygulama, bireysel öğretim. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ŞUBAT </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 10-14 Şubat </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.1.2. Müşterilerle farklı yönleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri ile etkin iletişim kurar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ŞUBAT </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 17-21 Şubat </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.1.2. Müşterilerle farklı yönleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteri ile etkin iletişim kurar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> ŞUBAT </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 24-28 Şubat </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.MÜŞTERİYİ TEŞVİK ETMEDE KULLANILAN YÖNTEMLER 2.2.1.Müşteriyi teşvik etmede kullanılan yöntemler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteriyi teşvik etmede kullanılan yöntemleri açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MART </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 03-07 Mart </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.2.1.Müşteriyi teşvik etmede kullanılan yöntemler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteriyi teşvik etmede kullanılan yöntemleri açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MART </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 10-14 Mart </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.2.2. Müşteriyi kazanmak için kullanılan yöntemler </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteriyi teşvik etmede kullanılan yöntemleri açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">İstiklâl Marşı'nın Kabulü be Mehmet Akif Ersoy'u Anma Günü (12 Mart)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MART </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 17-21 Mart </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.2.2. Müşteriyi kazanmak için kullanılan yöntemler 2.Dönem 1.Sınav </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşteriyi teşvik etmede kullanılan yöntemleri açıklar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">18 Mart Çanakkale Zaferi, Şehitler Günü</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MART </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 24-28 Mart </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">3.MÜŞTERİLERİN SATIN ALMA DAVRANIŞLARI 2.3.1.Müşteri ihtiyaçlarının özellikleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşterilerin satın alma davranışlarını geliştirir. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Dünya Tiyatrolar Günü (27 Mart)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> NİSAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 31 Mart- 04 Nisan </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">ARA TATİL (31 MART - 4 NİSAN)</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> ARA TATİL (31 MART - 4 NİSAN) </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Kütüphaneler Haftası, Dünya Otizm Farkındalık Günü (2 Nisan)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> NİSAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 07-11 Nisan </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.3.1.Müşteri ihtiyaçlarının özellikleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşterilerin satın alma davranışlarını geliştirir. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri, gözlem, soru-cevap, uygulama, bireysel öğretim. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> NİSAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 14-18 Nisan </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.3.1.Müşteri ihtiyaçlarının özellikleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşterilerin satın alma davranışlarını geliştirir. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> NİSAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 21-25 Nisan </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.3.2. Satış süreci yönetimi </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşterilerin satın alma davranışlarını geliştirir. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">23 Nisan Ulusal Egemenlik ve Çocuk Bayramı</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> NİSAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 28 Nisan- 02 Mayıs </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.3.2. Satış süreci yönetimi </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Müşterilerin satın alma davranışlarını geliştirir. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">Kût'ül Amâre Zaferi (29 Nisan), 1 Mayıs Emek ve Dayanışma Günü</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MAYIS </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 05-09 Mayıs </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.HİZMET SONRASI MÜŞTERİ MEMNUNİYETİ 2.4.1.Yeni müşteri kazanımı </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MAYIS </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 12-16 Mayıs </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.1.Yeni müşteri kazanımı </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MAYIS </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 19-23 Mayıs </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.2.Müşteri tutmanın yaraları </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">19 Mayıs Atatürk'ü Anma ve Gençlik ve Spor Bayramı</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> MAYIS </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 26-30 Mayıs </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.2.Müşteri tutmanın yaraları </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">İstanbul'un Fethi (29 Mayıs)</td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> HAZİRAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 02-06 Haziran </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.3.Müşteri tutmanın modelleri 2.Dönem 2.Sınav </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> HAZİRAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 09-13 Haziran </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.3.Müşteri tutmanın modelleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> <tr> <td style=" text-align: center; vertical-align:top;writing-mode: vertical-rl;border: 1px solid rgb(238, 225, 225);border-collapse: collapse; "> HAZİRAN </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> 16-20 Haziran </td> <td style=" text-align: center; vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2</td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;">2.4.3.Müşteri tutmanın modelleri </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Hizmet sonrası müşteri memnuniyeti sağlar. </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;" > </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Anlatım, araştırma, gösteri,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> Etkileşimli tahta/projeksiyon, bilgisayar,... </td> <td style=" vertical-align:top;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> </td> <td style=" vertical-align:middle;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"></td> </tr> </tbody> </table> <p class="text-left"> <ul> <li>Bu plan Talim Terbiye Kurulunun yayınladığı Çerçeve Öğretim Programı ve Ders Bilgi Formlarına göre hazırlanmıştır.</li> <li>Atatürkçülük konuları ile ilgili olarak Talim ve Terbiye Kurulu Başkanlığının 2104 ve 2488 sayılı Tebliğler Dergisinden yararlanılmıştır.</li> </ul> </p> </div> <div class="col-12" style="text-align: center; font-size:10px; margin-top:50px!important;"> <table style="width:100%; border: 1px solid rgb(227, 212, 212); border-collapse: collapse;"> <tbody> <tr> <td style="width:25%;border: 1px solid rgb(238, 225, 225);border-collapse: collapse;"> <p> ....................................... <br> Ders Öğretmeni</p> </td> <td style="width:25%;border: 1px solid rgb(238, 225, 225); border-collapse: collapse;"> <p>...................................... <br> Ders Öğretmeni</p> </td> <td style="width:25%;border: 1px solid rgb(238, 225, 225); border-collapse: collapse;"> <p>...................................... <br> Ders Öğretmeni</p> </td> <td style="width:25%;border: 1px solid rgb(238, 225, 225); border-collapse: collapse;"> <p>...................................... <br> Ders Öğretmeni</p> </td> </tr> </tbody> </table> </div> <div class="col-12 text-center mt-5" style="text-align: center; font-size:14px; margin-top:50px;"> <p>..../..../2024 <br> UYGUNDUR</p> <p>...................................... <br> Okul Müdürü </p> </div> </div> </div> </section>